Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (ouside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
Make sure you've completed all onboarding paperwork, like signing off on mandatory policies, your offer letter, tax forms and payroll information. You should have received all these documents from us by email from AdobeSign, be sure to check your junk mail in case you're missing the email. If you're not sure whether all paperwork has been completed, contact firstname.lastname@example.org.
Make sure you've consented to the email you received from BackCheck to complete your background screening.
Attend any medical appointments, if required. Schedule and attend any medical/fit testing appointments from Horizon Medical, if required.
Check your offer letter for your employment details, including your start date, time and work location.
Make sure you've completed all applicable tax forms that you would have received.
Take some time to review our
Advantage Benefits Plan and
They can seem a bit complicated, so once you've started in your new role, make sure you ask for help from EPCOR's Benefits Support team if you need it.
Benefits Support will contact you by email to provide you with additional information and instructions to enrol in your benefits program.
Contact your manager or EPCOR Careers at