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Enjoy peace of mind while away from home

If you're an EPCOR customer and you're away from home protecting our country's freedoms, we want to help give you some extra peace of mind at home. Active-duty service members who are away from their homes serving the United States, and who meet the program's eligibility requirements, may have their monthly wastewater and/or water bill(s) waived while on deployment. Once you return home after your deployment is over, your bill for service will resume.

Please note that a maximum of 250 service members may be enrolled in the wastewater program at any time.

Water program

Eligibility criteria:

To be eligible for the program you must meet the qualifying criteria:

  • Active duty in a branch of the United States military
  • On temporary deployment away from the residence
  • The residence is unoccupied
  • Receive residential water service from one of EPCOR's districts or service territories.

Apply for the program

There are no forms to fill out. To receive the credit, we need to see a copy of your redacted deployment orders. We don't need to know where you are going, just how long you will be gone. You can visit one of our local offices below or send your redacted deployment orders by email to mywater@epcor.com.

EPCOR does not keep a copy of your deployment orders on file once you're your eligibility has been verified.

​Wastewater program

Eligibility criteria:

 To be eligible for the program you must meet the qualifying criteria:

  • Active duty in a branch of the United States military
  • On temporary deployment away from the residence
  • No dependents living in the residence where the service is provided
  • Receive residential wastewater service from EPCOR in the Arizona wastewater district 

Apply for the program

To receive the credit:

  1. We need to see a copy of your deployment orders. We don't need to know where you are going – we just need to know how long you'll be gone.
  2. Visit one of our local offices below or send a copy of your redacted deployment orders by email at mywater@epcor.com.

​Sun City

15626 N Del Webb Blvd.
Monday to Friday: 8 a.m. - 11 a.m. & 12:30 p.m. - 4 p.m.
Weekends and holidays: closed

Fountain Hills

12021 N Panorama Drive
Monday to Friday: 8 a.m. - 11 a.m. & 12:30 p.m. - 4 p.m.
Weekends and holidays: closed

Bullhead City

860 Gemstone Avenue
Monday to Friday: 8 a.m. - 4 p.m.
Weekends and holidays: closed

We do not keep a copy of your deployment orders on file once your eligibility has been verified. Please redact personal or sensitive information, such as personal identification numbers or your deployment location.