Other contact information
The Information on this Page Applies to:
electricity and natural gas plans, with the option to bundle.
Reduce your carbon footprint with
Chirp, our green electricity plan.
Choose between fixed and floating rates.
Select a two or five-year term, with the option to cancel any time.
Manage your services by phone or online through
Receive one convenient energy bill.
Sign up for e-bill—receive and pay your bill online.
Let us cancel services with your current provider.
Compare our rates with our competitors—we think you'll be impressed.
Get your Encor customer service from the EPCOR service team.
Know that we're Albertans and we understand your energy needs throughout the year.
Build your energy plan
Find out more
We're proudly Albertan – just like you. And we know how easily the details of everyday life can get in the way of focusing on what really matters. With a home energy plan from Encor by EPCOR, you won't have to worry about keeping track of multiple energy bills or switching plans if circumstances change. We make it easier for you to live every beautiful moment.
When you call us, you'll speak to an energy expert at our Alberta-based call center who understands what it means to live in a prairie province.
When you bundle, you'll receive one convenient bill. Plus, you can opt for automatic payments, go paperless with our ebill service and manage your account from virtually anywhere.
We're here to help you choose the right home energy plan for you. If you change your mind after signing up, you can cancel or switch anytime. Penalty-free.
When you sign up with us, we'll save you the headache of having to cancel services with your current provider by making the switch for you.
* Floating power is market price (capped at 9.99¢/kWh) + 1.5¢/kWh transaction fee.+ Green floating power is market price plus a 2¢/kWh Chirp Premium and 1.5¢/kWh transaction fee.
* Plus $1.00/GJ transaction fee.
*Power and natural gas rates as of April 2018. Encor by EPCOR pricing is based on a 2-year plan. ENMAX, Direct Energy and ATCOenergy based on 1-year plans.
With our newest eco-offering, you can green your power for less than 50 cents a day. It's an easy, flexible way to shrink your carbon footprint. Support Canadian renewable energy projects, located right here in Alberta.
"It was very easy to sign up. They were very polite and friendly. There are a lot of options and I'm happy with the option I have chosen. It has been a great experience, no concerns whatsoever."
– Rajesh S.
"My needs are being perfectly well met and am very happy with being an Encor customer. Everyone is very courteous, polite, informative and willing to help me which is great."
– Lavona C.
"Moving to Alberta was a stressful experience, but when picking our energy supplier, Encor made it easy to understand and really helped ease our anxiety. The process was very smooth and I'm very happy with the service."
– Valerie B.
With a quick call to our Alberta-based call center, you can switch to a different power or natural gas plan. You can also sign up or switch plans online.
Within 10-15 minutes, you'll be set up and ready to go with Encor by EPCOR services!
Signing up for a carefree home energy plan with Encor has never been easier. Here's what you'll need to sign up online or over the phone with the help of one of our experts:
Don't sweat it! Our team can help you through the process by locating that information for you.
After signing up, you can expect to receive services within 3 business days.
In a rush? For a small fee, you can receive services the next business day.
We'll do our best to match the rates and promotions offered by our competitors. Call us today at 310-4300 to learn more.
Yes! Register for free with epost by Canada Post and you'll be able to receive, store and pay your bills all in one place online.
Your energy charges are only one portion of your total bill. Here's what else you can expect to see on your bill:
Whether you sign up with Encor by EPCOR or the EPCOR RRO, you can rest assured that our carefree home energy plans will take care of all your energy needs.
Jargon can be confusing. Here's the cliff notes about what we’re really saying when we’re talking floating and fixed rates.
100% Carefree. Ready to get started with Encor? Build the perfect plan for all your beautiful moments.
Take a look at our current Encor by EPCOR rates. Here you'll find our electricity and natural gas rates for both fixed and floating plans.
It seems some people are unclear about the relationship between Encor and EPCOR. Find out what's different between Encor and EPCOR.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit
ucahelps.alberta.ca or call
310-4822 (toll free in Alberta). Some offers, in whole or in part, may not be available in gas co-ops, municipally owned utilities, and some Rural Electrification Associations.