This content is targeted to the NRG region. We probably don't need this page yet, but we'll need something like it when NG is available.
What we'll need to get started
- Your name.
- Your phone number.
- Your mailing and/or legal land address.
- The date you require service.
Signing up is easy, if your property already has a natural gas line.
Moving into a home that already has Natural Gas
Start billing by contacting one of our Customer Service Consultants at (519) 773-5321 or fill out our Gas Service Application form and submit it to firstname.lastname@example.org.
Moving into a home without Natural Gas
Many properties in the EPCOR area have natural gas main lines already running in front of the property, but not all. Follow these steps to get a
service line installed or contact our office for instructions.
Natural Gas Commodity
This is the fuel burned by your appliances. Customers have a commodity purchase choice for their Natural Gas Commodity rate. You may:
Receive EPCOR System gas customer commodity rate. This customer is referred to as a
System Gas customer.
Sign a contract with an energy retailer for a fixed commodity rate. A customer serviced by a retailer is referred to as a
Direct Purchase Customer.
Your commodity rate depends upon the commodity purchase choice you have made. If you have not signed a contract with an energy retailer you are automatically billed as a System Gas customer.