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​Signing up for water services is easy.

Simply sign up through My Account, a convenient way to manage all of your EPCOR services online. You can also call us at (780) 310-4300.



Water services

If you're new to Edmonton (or have recently moved into your home or business), you'll need water services. When you sign up for water you will automatically be signed up for wastewater and drainage services in the Edmonton area. We'll also enrol you for waste services on behalf of the City of Edmonton. If you live in an apartment, your landlord may already be paying for water and waste.



Sign up

Whether you are transferring your services to a new address or hooking up service to a location with no water, here's what you'll need to sign up online or over the phone with the help of one of our experts:

  • Your name.
  • Your phone number.
  • Your mailing and/or legal land address.
  • The date you require service.

Sign up for water services online

Get started

Moving into a home without water

If your new home does not have water already, you will want to arrange for a water meter installation and service at least one week before you move in. Please ensure your building has heat before we install the water meter.

To get started, contact one of our Customer Service Consultants toll free at (780) 310-4300 or sign in to My Account. We will schedule an appointment for an EPCOR Water employee to hook up your water.

Appointments take approximately 30 minutes and can be scheduled mornings or afternoon, between Monday and Saturday.

Moving into a home that already has water

To ensure your bill reflects your correct water usage, remember to contact us when you move into your new home and when you move out of your old one. Contact one of our Customer Service Consultants toll free at (780) 310-4300 or sign in to My Account.

Building a new home

If you're in the process of building a home, ask your homebuilder to contact us at 780-412-3810.

Speak to your builder and ensure they have properly installed the correct fittings. Refer to the information available in the Water Service for New Developments section of our website.

Connecting water to your business

Content to be confirmed with water/energy services.